Returns & Cancellations

Cancellation Before Shipment

You may cancel your order as long as the product has not yet been shipped.
In this case, a full refund will be issued.

Returns Policy for Sensitive Products

Due to hygiene regulations, products such as sex toys and lubricants cannot be returned once opened.
Unopened products may be returned within 14 days from the date of purchase.

Defective Products

If you received a defective or damaged product, please contact our customer service within 48 hours of delivery and attach photos showing the issue.

Refund Policy

Refunds will be processed within 14 business days from the moment the returned product reaches our warehouse.
Shipping fees will be refunded only if the defect was caused by the company.

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Shipping & Responsibility

Shipments will be delivered to the address provided at checkout.
It is the customer’s responsibility to ensure the delivery address is accurate.

If a product is delivered damaged or incorrect, the company will cover all return shipping costs.

The customer is responsible for being available to receive the package on the scheduled delivery date.

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Limitation of Liability

The website, products, and services are provided “as is”, without any additional warranties beyond those stated in the product warranty terms.

The company is not liable for any direct or indirect damages resulting from misuse of the products or use not in accordance with the manufacturer’s instructions.

In case of a dispute, the company’s liability is limited to the amount paid for the product.

The company reserves the right to modify these Terms of Use at any time.
Any changes will take effect 14 days after being published on the website.